FREQUENTLY ASKED QUESTIONS
1. Why the size on the tag is different from what I ordered?
Before products are put on sale, the size will be conversed into international size( the size shown on the website), which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you can return them definitely( but you are responsible for the shipping fee yourself).
2. What is 'coming soon' exactly mean? Can I order it now?
For the “Coming soon”, we don’t have the storage but we have made orders from our suppliers, so we put the items on the sale-shelves in advance. Customers can order it and when we get the items, we will send them away according to the time sequence.
3. Will you be getting-back in stock?
We are sorry that in 2012 we will not get the out-of-stock items replenished. But there is possibility that we have a small amount of restock continually.
4. Where do you get your clothes?
All the items come from the top brands in China. So the quality, the fabric and the design have guarantee so that we can build our own reputation and offer our customers our best service.
5. Why don't I get Cozno1.com emails?
You may need to reset your email boxes. And those email address with the “wp.pl” at the ending will not get our emails. Or, you can find it from your junk emails.
6. Can you give me more information on a product?
For our customers’ benefits, we put information of the items as much as we can on the website, so that customers can browse carefully and make good decision.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.
7. I have a discount code, how do I use it?
If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.
8. I have seen a product but it no longer seems to be in-stock
If an item is not likely to be in-stock, we will put the information on the website so that customers not order it. In a short time we will not replenish it. Sincere apology.
9. How do i return an existing item ?
If you are not 100% satisfied with your purchase from Cozno1.com. You can return your item(s) for refund within 365 days of purchase (Returns must be unused, in the address you received them, and in the original packaging). We don't take responsibility for the return fee.
The easiest way for you to return the merchandise is to mail us email@example.com to ask for the RMA(Return Material Authorization) number and then fill in our return form in your package (if lost it, you can go to our website to Contact Us).
Return or exchange without RMA number will not be accepted.
10. Do you have a shop?
We just do the business on line.
11. What can I do if something is wrong with my order?
If there is anything about your order, such as changing your address, or cancel one item from your order, contact our customer service right away and they will figure out a way to solve this, as you cannot change it on your own for that the order has been generated online.
12. What is 'one size' mean on your website?
"One size" means that an item has just one size fitting all the average people. You can see the detailed centimeter under SIZE & FIT as reference.
13. I would like to know the rings’ exactly size
The inner diameter of all the rings on our website is about 17mm.
1. How do I pay for my order?
On our website, the payment is PayPal account. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant. So we make PayPal payment as our sole method.
2. Can I use credit card to pay for my order?
Yes, of course, because PayPal is compatible with credit card now.
3. I was ready to order my stuffs but I have no idea why my payment was always failed with PayPal and credits card.
You should check the card's information to see that if your PayPal or credit card is applied in the same place with your issuing bank. If not, it will not work. If same, there may other problems of your card, you need to contact your issuing bank to solve this situation.
4. What currencies can I use?
There are four currencies: US dollar, EURO, GB pound and CNY. You can find this on the top right corner of the page.
1. Do you ship to PO BOX address?
No, we don’t support this kind of service. Please leave your detailed shipping address if you have an order at Cozno1.com.
2. Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
3. It is urgent that I receive my order through express shipping
We do have express shipping service. However, some customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
4. Has my order been shipped out yet?
As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. The tracking number will also in the confirm email, you can track it online.
5. I have received a faulty item
If you CONFIRM there is a fault with an item you have received, please let us know straight away through our customer service team. (firstname.lastname@example.org)
Please include as many details as possible about the order and the problem with the items and we will find a decent way to solve this for you.
6. An item is missing from my order
Sometimes we don't send all items you've ordered at the same time because of different arrivals of the items, so some of your items will be arriving separately. There is an email saying if your items sent separately. So first check your email box and if there are any doubts, you contact us.
1. How do I return an existing item ?
If you are not 100% satisfied with your purchase from Cozno1.com. You can return your item(s) for a full refund within 365 days of purchase. (Returns must be unused, in the address you received them, and in the original packaging.)
The easiest way for you to return the merchandise is to mail us email@example.com to ask for the RMA(Return Material Authorization) number and then fill in our return form in your package (if lost it, you can go to our website to Live ) and send it back with your return package.
Return or exchange without RMA number will not be accepted.
2. I have lost my returns form
You need to contact us from our website and fill it in details, including the RMA number order number, model and other details for us to check which item you return and we can deal with it promptly.
3. My return was processed but I wasn't refunded my delivery charge
We will usually refund you what you paid for the goods but not the delivery charge except in cases we ship the wrong items to you.
4. Have you received my returned goods?
If you have sent the item back, you need to give us the tracking number, As soon as your return has been processed by our warehouse, we will email you and give you the refund.